Refund and Cancellation Policy

Last updated: 31 July 2026

This policy explains how Hisab AI handles subscription cancellation and refund requests. Platform rules, payment-provider status and applicable law can affect the final outcome.

Before purchasing

Review the Free and Premium features on the Pricing page. Free users can use the udhar book, customers, sales and expenses, basic reports and basic inventory. Premium adds eligible advanced features such as AI tools, receipt OCR, voice entry, exports, bank import, advanced reports and configured backup or sync.

Cancellation

A recurring plan can be cancelled through the platform or payment method that manages it, where recurring billing is offered. Cancellation normally prevents a future renewal; it does not automatically reverse a period that has already been purchased. Access can continue until the verified entitlement expiry date.

Refund requests

Send a request to hisabai03@gmail.com from the email connected to the Hisab AI account. Include the plan, payment date, amount and Razorpay payment or order reference. Do not send card details, UPI PINs, bank credentials or OTPs.

Refunds are reviewed for circumstances such as a verified duplicate charge, a captured payment that did not create the purchased entitlement after support investigation, or another case required by applicable law. A change of mind after substantial use may not qualify. App-store purchases can be governed by the store’s refund process.

Failed, cancelled or pending payments

A failed or cancelled checkout should not activate Premium. A pending payment should not be repeated until its status is known. If money was debited but the app does not show a verified entitlement, keep the payment reference and contact support. The server, not the client callback, is the authority for activation.

Processing

Support aims to acknowledge a complete request within two business days. Investigation and provider processing can take longer. Approved refunds are sent through the original payment channel where possible, and the bank or payment provider controls the final settlement time.

Lifetime plan

The lifetime plan is a one-time offer under the product terms. Refund eligibility is assessed using the same principles above and applicable law. “Lifetime” refers to the supported lifetime of the Hisab AI product and does not guarantee that every third-party integration remains available indefinitely.